UK Hotel grading
The accomodatin in the UK is controlled and inspected by a number of bodies. Inspections are made by AA, RAC or English,Welsh, Scothish & Northern Ireland Tourism Councils. Always make sure that the hotel is registered with a local tourism council or displays one of the symbols indicated in this guide.
The Automobile Association, English Tourism Council and RAC have joined forces to create one overall rating scheme for serviced accommodation, using Stars to represent Hotels and Diamonds for Guest Accommodation. The new scheme puts greater emphasis on quality in Hotels and Guest Accommodation - particularly in areas of cleanliness and guest care.
When you see one of the signs showing Stars, you'll know that the hotel has been visited overnight anonymously by a qualified assessors. It's that simple and that easy to find quality accommodation to meet your expectations with a rating you can trust.
Welsh, Scotish & Northern Ireland Tourism Councils have their own criteria, although they still use stars, so a standard 4 star hotel may be given 3 or 4 stars by one of these organisations.
UK Hotels: Stars
Star ratings symbolise the level of service, range of facilities and quality of guest care that you can expect. Hotels are required to meet progressively higher standards as they move up the scale from 'One Star' to 'Five Stars'.
High standard of cleanliness. Limited range of facilities and services.Friendly and helpful staff. Restaurant/eating area open for you and your guests for breakfast and dinner with a reasonable choice of food and wines available. A bar or lounge serving alchol. 75% of bedrooms will have en-suite or private facilities.
All of the above plus, better equipped and more comfortable accommodation. All bedrooms with ensuite or private facilities and a colour TV. A straight forward range of services with a more personal touch. Staff are smartly presented and provide competent,often informal, service. There is at least one restaurant or dining room with a substantial choice of food and wine available. Food and drink is of a slightly higher standard. A lift is normally available.
All the above plus, greater quality and a higher standard of services and facilities. Usually larger hotels with more spacious public areas and bedrooms. A more formal style of service. Room service of continental breakfast. Laundry service. Staff will be skilled in responding to guests' needs, and there will be a dedicated receptionist on duty. All rooms are en suite and have remote-control TV and direct-dial telephone. There is a restaurant open to residents and their guests and a bar or lounge serving drinks. Greater attention to quality of food.
All of the above plus, superior comfort and quality. All bedrooms with ensuite facilities, both bath and shower and WC. More emphasis on food and drink. A formal, professional service is provided with skilled staff anticipating and responding to needs and requests.Reception is staffed 24 hours a day, with porters available on request. Room service of all meals and 24 hour drinks and snacks. Bedrooms offer superior quality and comfort than at the three-star level; en suite bathrooms have high-quality toiletries. Services such as porterage, 24-hour room service, laundry and dry-cleaning will be available, and the restaurant demonstrates a serious approach to cuisine.
All of the above plus, luxurious and spacious surroundings. The highest international quality of accommodation, services and a range of extra facilities. Flawless guest services and professional, attentive, highly trained staff are a must at this level. Accommodation throughout the hotel is spacious and luxurious, with impressive interior design and immaculate furnishings. En suite rooms offer exceptional quality and provide extras such as bath sheets and robes and an evening turn-down service. The restaurant produces dishes created with a high level of technical skill, complemented by superior wines.
Superb cuisine. Striking decor. Exceptional comfort. Sophisticated ambience.